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This Acceptable Use Policy ("AUP") governs your use of the ChongCheck website, mobile applications, browser extensions, and related services (the "Service"). It supplements the Terms of Service. Violations may result in suspension or termination of your account.
We keep this policy short on purpose. The rules below are common-sense protections for our users, our infrastructure, and our community.
The Service is intended for:
If your intended use does not fit one of the above, please ask: support@chongcheck.app.
You may not:
The Service is for non-human animals only. Do not upload lab results, photos, or symptoms of any human, including yourself. If our pipelines detect human medical data, it is quarantined and you may be contacted.
Do not upload data about a pet that is not yours or that you do not have the right to submit (e.g., another person's pet without their consent). Vets must have client authorization to submit client cases.
Do not create multiple accounts to circumvent Free-plan analysis limits. Do not share account credentials. Do not use VPNs to spoof geography for regional pricing.
No DDoS, no brute-force credential stuffing, no port scanning of production hosts, no exploitation of vulnerabilities (responsible disclosure to security@chongcheck.app is welcomed and rewarded — see Section 6).
Do not scrape consilium outputs, prompts, or model behavior with the intent to build a competing service or to extract our proprietary techniques. Do not mass-mirror our content. The Glass-Box replay is for your own use, not for redistribution as a dataset.
You may not use ChongCheck output to train, fine-tune, or evaluate any AI/ML model that competes with ChongCheck. Personal, non-commercial educational use is fine.
You may not decompile, disassemble, or reverse-engineer the Service, except to the limited extent permitted by mandatory non-waivable law (e.g., interoperability under the EU Software Directive).
Do not impersonate any person, veterinarian, clinic, or organization. Do not use a verified-vet badge unless you are a verified vet.
Do not represent ChongCheck output as a veterinary diagnosis. Do not republish results without the accompanying "informational only, not a medical diagnosis" disclaimer.
No content that is illegal, defamatory, infringing, obscene, hateful, threatening, harassing, or that promotes self-harm, animal cruelty, or any criminal activity.
No files containing viruses, trojans, worms, rootkits, ransomware, or other malicious code. Files are scanned on upload; matches result in immediate account suspension.
Do not abuse our outcome wizard, support inboxes, or vet handoff channels with spam, scams, recruitment pitches, or off-topic content.
No removal of digital rights, no tampering with audit logs, no bypassing rate limits, no proxying through ChongCheck infrastructure to access third parties.
We will not knowingly facilitate harm to animals. The following result in immediate termination and may be reported to authorities:
Vet portal users (licensed veterinarians, clinic owners, clinic staff) must:
Disciplinary action by your professional body, expiry of your licence, or material misrepresentation may result in portal access being revoked.
We apply technical limits to keep the Service stable and fair:
Exceeding limits results in temporary throttling. Persistent or coordinated abuse results in suspension.
We welcome good-faith security research.
Send reports to: security@chongcheck.app (PGP key at chongcheck.app/security.txt).
Safe-harbor principles:
Out of scope: social-engineering attacks against our staff, physical-security testing, denial-of-service attacks, third-party services not operated by ChongCheck.
When we observe a violation, we may, at our discretion:
We attempt to choose the least-restrictive measure consistent with safety and the rights of other users. We may act immediately and without prior warning where there is risk of imminent harm or where required by law.
If you believe another user is violating this AUP, report it to abuse@chongcheck.app. We investigate every report and take action where warranted.
We may update this AUP. Material changes are announced 30 days before they take effect. Continued use after the effective date constitutes acceptance.
support@chongcheck.appabuse@chongcheck.appsecurity@chongcheck.applegal@chongcheck.appThis document is a draft pending review by qualified counsel.